Shipping Info & T&C's

We ship to most parts of South Africa and have partnered with Fastways to bring you competitive shipping rates. Shipping is calculated on checkout based on areas codes. The following rates apply:

KZN Coastal Areas ( Port Edward to Richards Bay 2-3 days) - R40
National ( Major City Centre's - CPT, JHB surrounds 1 - 5 working days) - R60
National Rural Towns/areas ( 1-10 days delivery) - R130
Any orders over R600 will receive free shipping 

Should you wish to purchase from outside South Africa, then shipping rates will need to be discussed. Please email at katkinandco@gmail.com 

Please select the correct option on checkout to avoid delays in delivery of your order. Please allow for up to 7 working days for the parcel to leave the Katkin & Co offices. 

 

Terms and Conditions: 

Refund Policy: 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable) . Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will give you your money back.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at katkinandco@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at katkinandco@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping & Courier Costs 
To return your product, please contact katkinandco@gmail.com and the return address will be given.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary